NBKC Bank is a growing online bank that offers bank accounts, loans, and credit cards for consumers and small businesses.
Formerly known as the National Bank of Kansas City, NBKC still holds onto a few brick-and-mortar branches.
In this NBKC Bank review, you’ll learn everything there is to know about banking with NBKC.
NBKC Bank Products
Here are the current NBKC products.
NBKC Everything Account
The NBKC Everything account is the bank’s flagship product, which functions as both a checking account and a savings account.
The account has no monthly maintenance fees or minimum balance requirements and earns interest with an annual percentage yield (APY) of 1.5% on all balances.
It includes a Mastercard debit card, free ATM access with MoneyPass®, and online banking tools to help you spend, save, and budget.
You can use features like automatic bill pay and savings goals to stay on track and get a snapshot of your financial picture with linked accounts, credit cards, loans, and investments.
Personal Money Market Account
NBKC’s Money Market option allows for unlimited withdrawals and comes with an APY of 2.5%.
There are no fees or minimum balance requirements, and account holders can get a debit card for everyday purchases.
Overall, there isn’t much that sets this account apart from the Everything account. Since NBKC Everything already bridges the gap between checking and savings, there’s no real reason that you would need to open both accounts.
Personal Certificate of Deposit (CD) Account
NBKC offers personal CDs with term lengths ranging from six months to five years.
There’s a minimum deposit requirement of $1,000 for terms from six months to a year, and anything longer requires just $250 to open.
Here’s the breakdown of the APY that you can take advantage of for each term length:
- 6 months: 0.10% APY
- 7 or 11 months: 5.4% APY
- 1 year: 2.75% APY
- 15 months: 5.40% APY
- 2 year: 3.00% APY
- 3, 4, or 5 Years: 3.20% APY
All funds deposited into a CD with NBKC are subject to a 75-day hold before you can withdraw, and all withdrawals before the account’s maturity are subject to fees.
NBKC Business Account
The NBKC Business Account is intended for small business owners. There are no monthly fees or minimum balance requirements.
You can easily deposit checks and pay bills or vendors on the mobile app, and the account comes with the same ATM access as the bank’s personal accounts.
It also integrates with Autobooks to facilitate invoices, payments, and accounting.
NBKC’s roots as a digital bank started with home loans, and it continues to serve as an efficient mortgage lender today.
NBKC offers conventional loans, VA loans, FHA loans, and refinancing options.
Whether you’re looking for a mortgage loan or a refinance, you can check rates online with just your credit score, or you can give the bank a call to chat with a loan officer.
NBKC also offers home equity, auto, and personal loans, but these options are only available to those living around the Kansas City area.
NBKC Bank Features
An NBKC Bank review wouldn’t be complete without checking out the best features it offers:
4 Physical Branches
NBKC is mainly an online bank but still retains its roots as a regional bank with a handful of branches in Kansas and Missouri. If you live in the area, you can utilize the branches for banking services, but NBKC’s online platform should serve all of your needs even if you don’t.
37,000 MoneyPass ATMs
NBKC partners with MoneyPass® to provide fee-free access to cash at its 37,000+ locations. On top of that, NBKC also reimburses up to $12 per month for any out-of-network ATM fees.
NBKC’s online banking platform comes with everything you need — you can check your balance, make deposits and transfers, set savings goals, and more, right from your laptop, tablet, or smartphone.
While NBKC has physical branches, it’s mainly focused on online banking, so you won’t be missing out if you don’t live near one of its retail locations.
The NBKC banking app is available on iOS and Android and has a full suite of banking tools.
You can take advantage of everything included in mobile banking within the app, plus expanded transfer options, customizable account alerts, and text and voice banking.
The app doesn’t have a ton of reviews on either operating system, but it currently has a 4.4-star rating (out of 5) in the App Store and 4.1 stars (out of 5) in the Google Play Store.
There isn’t much to touch on with NBKC’s pricing since the bank is almost entirely fee-free.
With that said, you won’t see any monthly fees, minimum balance requirements, ATM fees, overdraft fees, or foreign transaction fees with any of its accounts.
The only area where you’ll pay a fee while banking with NBKC is if you use wire transfers. Incoming domestic wires are always free, and outgoing wires cost $5 each. International wires (both incoming and outgoing) cost $45.
Regarding home loans, lender fees will vary based on the loan type, but you can expect to pay an origination fee for most loans plus closing costs.
Signing up with NBKC takes as little as five minutes online at NBKC.com.
To get started, you must be at least 18 years old and a US resident. You must also provide your Social Security number and government-issued ID.
For those in the Kansas City area, you can apply for an account in a branch.
NBKC Bank Promotions
NBKC isn’t well-known for its sign-up incentives, as it tends to add value through minimal fees and competitive interest rates.
There are no current bank promotions or bonuses for any NBKC accounts, but remember that an account that doesn’t nickel and dime you can be more valuable long-term than one with an attractive sign-up bonus.
Regarding online security, NBKC uses multifactor authentication and offers safe browsing software to protect your data. Most importantly, the bank is FDIC-insured, so all of your deposits are protected up to $250,000.
NBKC’s customer service phone line (1-888-931-0850) is available Monday through Friday from 8 a.m. to 5 p.m. Central Time, and you can report a lost or stolen debit card 24/7. There’s also a customer support email address, as well as a form to fill out on the website.
If you’re in the Kansas City area, you can make an appointment and stop by one of the four branches, which are all open from 9 a.m. to 5 p.m. Central Time.
NBKC Customer Reviews
Overall, NBKC has an excellent customer service reputation, as is demonstrated by its 4.83-star rating (out of 5) with the Better Business Bureau (BBB) and a 4.6-star rating (out of 5) with Trustpilot.
Here are what some customers are saying about the bank:
Very communicative, good rates, on top of everything.
Dan Niceswanger Trustpilot
So far, I'm good with nbkc - account opening was quick with professionalism, and no minimum balance was required. Just starting out with them. Will see how things go in the future. I suggest they improve their iPhone banking app, dropdown fields of the 'Make a Transfer' page of their website, and mail/debit card delivery speed.
Aloysius Tanyi Trustpilot
I'm not giving them one star because this actually looks like it would have been a good fit for my business. Unfortunately, I was unable to apply because of an error that came up on multiple browsers, even after clearing the cache and cookies. Beyond suggesting those two things, the customer service department kept insisting the error must be on my end. That was way too quick a dismissal of the problem.
Mary Feuer Trustpilot
Pros & Cons
- Competitive interest rates
- Low fees
- ATM reimbursement
- Comprehensive home lending
- Limited account options
- Few physical branches
- No high-yield savings account
- Some products limited to Kansas City-area residents
Alternatives to NBKC Bank
NBKC’s online offerings and interest rates are certainly competitive, but if you’re interested in a digital account with a better savings APY, check out:
Frequently Asked Questions
Is NBKC a good bank?
Yes, NBKC has a solid reputation in online functionality and customer service. Its platform charges very few fees and offers competitive interest rates. Overall, it definitely qualifies as a good bank, but this also depends on what you need and expect from a banking partner.
Is NBKC bank FDIC insured?
Yes, NBKC is an FDIC-insured financial institution, an equal housing lender, and a BBB-accredited business.
What does NBKC stand for?
NBKC stands for National Bank of Kansas City, the bank’s former name. The switch to NBKC was made in 2015 as the bank aimed to expand and drop the sole identity of a regional bank.
Where is NBKC Bank located?
NBKC’s headquarters is in Overland Park, KS, and it operates four branches in Kansas and Missouri.
Is NBKC Bank Right For You?
As an online bank with community roots and almost non-existent fees, NBKC is an appealing option for many. The firm can also help with many home loan products for prospective real estate purchases.
While NBKC leaves a little bit on the table with its below-average interest rates, it should serve most people’s basic banking needs. It’s also ahead of the game when it comes to home loans.
Now that you know what to expect from NBKC after reading the NBKC Bank review, you’re one step closer to finding the bank that’ll work best for you.